Sales Coordinator cum Administrator – Roles & Responsibilities (Brief)

Key Roles & Responsibilities

• Prepare and process Proforma Invoices (PI) as per customer orders and coordinate dispatch activities.

• Follow up for outstanding payments and send payment reminders to the Sales & Marketing team.

• Handle incentive calculation, verification, and sales-related documentation.

• Manage sales reporting systems, mobile reporting applications, and provide training to new users.

• Verify travel expenses of Sales & Marketing teams and coordinate with finance for processing.

• Coordinate logistics, dispatch tracking, courier services, and ensure timely delivery of goods.

• Manage dispatch communication, consignment tracking, and product return processes.

• Coordinate with finance for Debit Note/Credit Note preparation and ledger follow-ups.

• Handle sample kit distribution, literature stock management, and office coordination activities.

• Coordinate with Sales, Marketing, HO, Plant, QA-QC, IT, and Accounts departments for smooth operations.

• Manage landline calls, email IDs, Microsoft Teams coordination, and digital marketing agency support.

• Collect customer feedback forms, maintain audit records, and follow up on product complaints with QA-QC.

• Resolve team queries and support overall back-office sales operations and administrative activities.

Required Skills

• Sales Coordination

• Back Office Operations

• MIS Reporting

• Dispatch & Logistics Coordination

• Invoice Processing

• Vendor Coordination

• Excel & Documentation

• Communication & Coordination Skills

• Follow-up & Multitasking Ability

• Administrative Support

• ERP/Reporting Software Knowledge

• Team Coordination & Record Management