online apponment

Customer Relation Officer

1 - 5 Years
Rs. 1.5 - 2 Lakhs Per Annum
Key Skill
Retail, Sales
Fashion, Apparel, Accessories Retail
Job Function
Sales/ BD
Customer Relation Officer

Job Description: Customer Relation Officer Job Description Job Role
Customer Relation Officer Function
Sales Reporting to
Business Associate /
Store Manager Business
Watches & Jewellery
Job Details
To achieve the sales targets by engaging with the customers, explaining the offerings from the brand, assists them in choosing the desired product and completing the sales transaction External Interfaces Internal Interfaces
• Key customers
• Business Associate
• VM team
• Merchandising team
• Support teams Job Requirements Education
School, 10th , PUC Relevant Experience
Fresher or 2-3 years experienced Behavioural Skills
• Customer Centricity
• Delivers Results
• Build Effective Teams Knowledge
• Sales/ retail experience
Process Contributions Process Contribution Process Outcome Performance Measure Sales: Product Sales
1. Receive and engage with the customer to understand the customer’s requirement
2. Introduce the various product offering to the customers and facilitate customer buying decision
3. Prepare the estimate of the products selected and completing the sales transaction
4. Achieve category wise sales target for the allocated section
5. Assist the customer in a sales return or repair work
? Store operating policy
? Increase in customer satisfaction score
? Increase in revenue Sales: Retail Operations: Store Management
1. Adhere to the standard operating procedures in the store
2. Adhere to cost savings practices undertaken in the store
3. Count and maintain the account of stock daily by managing the record of the opening stock and closing stock in the section allocated Report the sold sock and ensure the stock replenishment
4. Ensure proper and attractive display of the products at the appropriate counter
5. Transfer the stock to the locker at the close of the day
6. Maintain safety of products displayed to customers and communicate promptly to the superiors about any potential theft
7. Monitor the dead stock and liaison with the store manager to minimise the same
? Store management
? Adherence to policies
The Documents are intended for information purpose only and should not be constructed as professional advice on any subject matter. You
should not act or refrain from acting on the basis of any content included in the documents without seeking professional advice.
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8. Provide support to the marketing team and VM team in ensuring the compliance of the store and improve footfall
9. Develop and maintain relationship and network with competitors to leverage leading practices & learning to improve store level processes Sales: Retail Operations: Feedback management
1. Collate and relay customer feedback to the corporate teams like the merchandising, retail operations etc. to improve customer satisfaction and store ratings
? Feedback mechanism
? Increase in customer satisfaction score Retail operations: Field sales operations management: Customer complaint resolution
1. Manage customer queries and complaints as per the company guidelines
? Complaint resolution policy
? Customer satisfaction scores


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