1. Job identification

Job Title: TEAM LEAD FOOD

Reporting to: AM Food / AGM Food 

Sideways: N/A

Direct reports: ASSOCIATE OPERATIONS

2. Job content

Job purpose: Increasing sales of respective articles in the store, ensuring customer satisfaction and reducing shrinkage in the department

3. Job dimensions

Decision making/ freedom to act

1. Daily & Weekly decision on articles to increase sales of the department

2. Decisions on controlling shrinkage and identifying damaged articles

3. Creating department ROTA  

4. Seasonal articles ordering & projection and expiry clearance 

4. Key responsibilities & accountabilities

Key responsibilities/accountabilities

? Daily briefings with the team, floor walks and ensuring replenishment

? Ensuring Updated Rail Cards and signage are present for all the articles 

? Ensuring planogram implementation & cleanliness in the department

? Coordinate with CCs for institutional sales and daily sales review

? Conducting stock receiving, checks and clearance

? Coordinate with suppliers for gap articles and promotional articles

? Monitoring and keeping shrinkage below target limits 

? Monitoring stock correction and updating on MMS

? Create expiry report, seasonal display images and sales trackers

? Ensuring operational SOPs are followed diligently 

? Weekly stock maintenance, conducting PI, and expiry check

? Framing weekly & weekend sales plan based on targets

? Ordering – Pricing – Display – Liquidation of seasonal articles

? Conducting NPS huddle and monitoring NPS scores

? Monthly sales review, shrinkage review and plan for Non high value sales

? Achieving sales target month on month & annually for the department

? Ensuring EBITA, NPS targets are achieved and meeting BSC parameters

5. Working relationships

Internal: Sales team / Related Buyers / IT team / Finance team / Pricing / Store & FC team 

External: Customers and Key Accounts