Responsibilities for Telemarketing 

• Work with team members on the call floor to meet sales and performance goals
• Maintain detailed records of outgoing and ingoing calls as well as follow up information and outcomes
• Meet or exceed projected weekly and monthly sales goals
• Intercept and respond to customer complaints or concerns with products and seek to resolve the problem while adhering to company policy
• Accurately document the customer's personal information including phone number, address and other order information
• Persuasively engage the customer in conversation to explain how the item will add value to their lives and meet their needs
• Ask relevant leading questions to understand the customer's needs and recommend the best product or service for their purposes
• Follow prepared sales script to provide accurate information about a products price, features and benefits